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Home My WebLink About2012 SurveyCity of Central Point: 2012 Residential Satisfaction Survey November 16th, 2012 Prepared by Hebert Research, Inc. Research Goal and Objectives: Research Goal: to determine the overall satisfaction with city services and the overall quality of life residents experience in the city. In addition, a longitudinal analysis was implemented into the research to identify differences and trends that occurred between survey years. Key Research Objectives •Identified residents’ most enjoyable characteristics about living in Central Point •Identified at least two areas residents believed to be areas of improvement for the City to make that will result in a community that is more livable •Evaluated residents’ satisfaction with city services •Determined residents’ level of satisfaction with City offerings •Assessed residents’ satisfaction with the direction Central Point is heading •Evaluated the overall quality of life that residents of Central Point experience 2 City of Central Point 2012 Residential Satisfaction Survey Methodology •Sample Size, n = 405 •Response Rate was 60.4% •Estimated maximum margin of error: +/- 4.8% •Data was weighted to match the U.S. Census Bureau on age and gender •Multivariate Analysis –Age –Gender –Length of time lived in the City of Central Point –Survey Year Note: Definitions for statistical terms can be found in the Executive Summary 3 City of Central Point 2012 Residential Satisfaction Survey Respondent Profile Weighted Gender Distribution of Respondents Gender 2010 2012 Male 47.2% 47.2% Female 52.8% 52.8% Weighted Age Distribution of Respondents Age 2010 2012 18 to 24 11.0% 11.0% 25 to 34 20.2% 20.2% 35 to 44 20.7% 20.7% 45 to 54 16.9% 16.9% 55 to 64 11.3% 11.3% 65 and Older 19.9% 19.9% Years Lived in Central Point Years 2010 2012 1 to 5 26.3% 26.6% 6 to 10 29.3% 27.0% 11 to 20 21.1% 23.3% 21 or more 23.3% 23.1% Household Composition Housing 2010 2012 Multifamily Housing 12.3% 10.7% Single Family 87.7% 89.3% Own or Rent Home Response 2010 2012 Own 81.3% 74.3% Rent 18.7% 25.7% Ethnicity Response 2010 2012 White (Caucasian) 86.5% 84.0% Black (African American) 0.2% 0.6% American Indian or Alaskan Native 1.0% 1.1% Asian 0.2% 0.3% Hispanic/Latino 3.4% 3.6% Don’t Know/Refused 7.8% 9.9% Other 1.0% 0.4% 4 City of Central Point 2012 Residential Satisfaction Survey Reasons for Living in Central Point Most Enjoyable Aspect of Living in Central Point Reason 2010 2012 Quiet Neighborhoods 20.1% 25.9% Scenery and Environment 6.3% 3.0% Small Town Feel 44.4% 37.6% Safety 2.8% 4.1% Schools 5.2% 5.9% Parks and Recreation 4.2% 6.3% Community Events 1.0% 0.1% Other 16.0% 17.3% 5 City of Central Point 2012 Residential Satisfaction Survey Improvements to Central Point Improvements to the Community Improvement 2010 2012 Improved Roads and Streets 23.5% 9.7% More Businesses and Economic Growth 23.4% 17.1% More Recreational and Cultural Opportunities 7.6% 3.4% Traffic Congestion 5.1% 7.1% More Sidewalks and Streetscapes 4.9% 11.8% Increase of Crime Reduction and Safety 4.8% 5.1% More Parks 2.2% 2.1% Increased Public Transit 1.4% 0.0% Increased Availability of Parking 0.9% 1.2% Other 26.2% 42.6% 6 City of Central Point 2012 Residential Satisfaction Survey Importance of Revitalizing Central Point’s Downtown Business District 0 1 2 3 4 5 6 7 8 9 10 Percentage 5.5%1.4%3.8%5.9%3.2%14.3%9.0%19.1%13.5%3.2%21.1% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% Pe r c e n t a g e Importance of Revitalizing Central Point's Dowtown Business District Importance of Revitalizing Central Point’s Downtown Business Age Group Mean 18-24 8.00 25-34 6.17 35-44 5.89 45-54 6.37 55-64 6.55 65+ 6.56 Respondents ages 18 to 24 were significantly more likely to rate the importance of Revitalizing Central Point’s Downtown Business District higher than any other age group. (p = 0 .005, eta2 = 0.043) Statistically Significant Differences by Age Group 7 City of Central Point 2012 Residential Satisfaction Survey Importance of Downtown Central Point to the Overall Development and Image of the City 0 1 2 3 4 5 6 7 8 9 10 Percentage 2.0%0.7%1.6%4.2%1.3%13.2%9.7%15.0%20.3%8.5%23.5% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% Pe r c e n t a g e Importance of Dowtown Central Point to the Overall Development and Image of the City Mean: 7.25 Standard Deviation: 2.374 Kurtosis: 0.511 8 City of Central Point 2012 Residential Satisfaction Survey Number of Times Attended City Services and Activities Number of Times Attended City Services and Activities City Services and Activities 2010 2012 Mean* Standard Deviation Kurtosis Mean* Standard Deviation Kurtosis Parks and Recreation Department 29.75 67.578 12.227 32.01 76.283 10.254 Police Department 0.84 2.157 51.149 1.37 14.330 639.881 Public Works Department 0.65 4.268 321.979 3.12 29.936 143.011 Planning and Community Department 0.43 2.515 271.134 0.36 2.244 272.481 Finance Department 0.20 1.386 62.168 0.64 2.467 21.122 Human Resources 0.37 3.416 410.326 0.31 1.495 44.876 Administration 0.39 2.724 210.602 1.26 21.935 724.494 Community Sponsored Events 3.18 8.462 439.846 3.67 10.622 556.380 City Council Meetings/Public Hearings 0.39 1.974 93.224 0.38 2.375 147.856 *Mean number of times 9 City of Central Point 2012 Residential Satisfaction Survey Number of Times Attended City Services and Activities (Significant Findings) Parks and Recreation Dept. Age Group Mean 18-24 73.74 25-34 30.45 35-44 34.81 45-54 32.92 55-64 16.54 65+ 18.47 Public Works Dept. Age Group Mean 18-24 0.14 25-34 0.57 35-44 0.68 45-54 15.28 55-64 0.85 65+ 0.51 Respondents 18 to 24 years of age were significantly more likely to have used the Parks and Recreation Department services than any other age group. (p = 0 .006, eta2 = 0.041) Respondents in the 45 to 54 age group were significantly more likely to have used the Public Works Department in the last 12 months than any other age group. (p = 0 .016, eta2 = 0.035) Statistically Significant Differences by Age Group Human Resources Age Group Mean 18-24 1.76 25-34 0.12 35-44 0.09 45-54 0.00 55-64 0.09 65+ 0.34 Respondents in the youngest age group, 18 to 24, were significantly more likely to have used Human Resources in the last 12 months than any other age group. (p < 0 .001, eta2 = 0.118) 10 City of Central Point 2012 Residential Satisfaction Survey Satisfaction with City of Central Point Services 5.73 5.46 5.12 4.99 6.13 6.86 7.63 8.13 8.39 4.29 4.85 4.98 5.32 5.41 6.64 6.95 7.46 7.89 0 1 2 3 4 5 6 7 8 9 10 City Council Meetings/Public Hearings Human Resources Administration Finance Department Planning and Community Department Public Works Department Police Department Community Sponsored Events Parks and Recreation Department Level of Satisfaction With City Services and Activities 2012 Mean 2010 Mean Note: only the Parks and Recreation Department, the Police Department, Community Sponsored Events, and City Council Meetings/Public Hearings had statistically significant differences. 11 City of Central Point 2012 Residential Satisfaction Survey Satisfaction with City of Central Point Services (Significant Findings) Respondents in the 25 to 34 age group were significantly less satisfied with the Police Department. (p < 0.001, eta2 =0.131) Police Dept Age Group Mean 18-24 9.12 25-34 8.50 35-44 7.46 45-54 7.64 55-64 7.75 65+ 8.10 Respondents between the ages of 35 to 44 were significantly less satisfied with Finance Department than were the other age groups. (p =0.005, eta2 = 0.212) Finance Dept Age Group Mean 18-24 7.19 25-34 5.55 35-44 5.28 45-54 6.20 55-64 6.91 65+ 6.94 Statistically Significant Differences by Age Group 12 City of Central Point 2012 Residential Satisfaction Survey Satisfaction with City of Central Point Services (Significant Findings) Female respondents were significantly more satisfied with the City of Central Point's Parks and Recreation Department than male respondents. (p < 0.001, eta2 = 0.067). Parks and Recreation Gender Mean Male 6.83 Female 7.40 Female respondents were significantly more satisfied with community sponsored events then male respondents. (p = 0.014, eta2 = 0.020). Police Dept Gender Mean Male 6.95 Female 6.32 Respondents that have lived in Central Point from six to ten years were significantly more likely to rate their satisfaction with the accessibility to council members and city staff higher than any other length of residency group. (p = 0.018, Cramér’s V = 0.065) Council Members and Staff Accessibility Length of Residency Mean 1 to 5 Years 5.97 6 to 10 Years 7.24 11 to 20 Years 6.88 21+ Years 5.46 Statistically Significant Differences by Length of Residency Statistically Significant Differences by Gender 13 City of Central Point 2012 Residential Satisfaction Survey Satisfaction with City of Central Point Offerings 14 7.18 6.44 7.43 7.44 7.89 8.11 8.07 8.25 6.18 6.62 6.76 7.13 7.50 7.98 8.00 8.01 0 1 2 3 4 5 6 7 8 9 10 Forms and/or applications the city provides/requires Traffic congestion, road/street conditions Accessibility to council members and city staff The City of Central Point's communication with its citizens Crime and Safety Obtaining city contact information Times and dates for special city events Hours and days of operations Level of Satisfaction with City of Central Point Offerings 2012 Mean 2010 Mean City of Central Point 2012 Residential Satisfaction Survey Note: only Accessibility to council members and city staff, Crime and Safety, and Forms and/or applications to the City provides/requires had statistically significant differences. Satisfaction with City of Central Point Offerings (Significant Findings) 15 Respondents between the ages of 18 to 24 were significantly more satisfied with the times and dates for special city events than were the other age groups. (p =0.001, eta2 = 0.066) Respondents between the ages of 18 to 24 were significantly more satisfied with the forms and/or applications the city provides/requires than were the other age groups. (p =0.005, eta2 = 0.085) City Event Times and Dates Age Group Mean 18-24 9.12 25-34 8.50 35-44 7.46 45-54 7.64 55-64 7.75 65+ 8.10 City Forms and Applications Age Group Mean 18-24 7.19 25-34 5.55 35-44 5.28 45-54 6.20 55-64 6.91 65+ 6.94 Statistically Significant Differences by Age Group City of Central Point 2012 Residential Satisfaction Survey Satisfaction with City of Central Point Offerings (Significant Findings) 16 Female respondents were significantly more satisfied with the City of Central Point's communication with its citizens than were male respondents. (p = 0.034, eta2 = 0.013) Male respondents were significantly more satisfied with crime and safety than female respondents. (p = 0.005, eta2 = 0.021) Men were also significantly more satisfied with traffic congestion and road/street conditions than female respondents. ( p = 0.010, eta2 = 0.017) City Communication Gender Mean Male 6.83 Female 7.40 Crime and Safety Gender Mean Male 7.82 Female 7.21 Road/Street Conditions Gender Mean Male 6.95 Female 6.32 Statistically Significant Differences by Gender City of Central Point 2012 Residential Satisfaction Survey Top Spending Priorities for the City of Central Point 17 Top Spending Priorities for Central Point's Local Government Programs Local Government Programs 2010 2012 1st Priority 2nd Priority 3rd Priority 1st Priority 2nd Priority 3rd Priority Police Department 35.0% 22.0% 19.1% 32.7% 24.7% 15.0% Road Maintenance and Improvements 31.2% 29.8% 17.6% 26.9% 32.3% 16.1% Economic Development 19.0% 19.4% 16.9% 19.7% 11.5% 21.4% Parks Facilities and Recreation Programs 8.6% 16.6% 31.2% 14.6% 20.6% 26.9% Human Services 6.2% 12.2% 15.3% 6.0% 10.9% 20.7% 6.0% 14.6% 19.7% 26.9% 32.7% 10.9% 20.6% 11.5% 32.3% 24.7% 20.7% 26.9% 21.4% 16.1% 15.0% 0%20%40%60%80% Human Services Parks facilities and recreation programs Economic development Road maintenance and improvements Police department Top Spending Priorities (2012) 1st Priority2nd Priority City of Central Point 2012 Residential Satisfaction Survey Top Spending Priorities for the City's Renewal Funds 18 16.4% 21.5% 30.1% 32.0% 34.3% 21.2% 22.7% 21.7% 20.1% 27.2% 29.1% 23.6% 0%20%40%60%80%100% The Highway 99 Corridor The downtown business district The Pine Street Corridor Job creation incentives 1st Priority 2nd Priority 3rd Priority City of Central Point 2012 Residential Satisfaction Survey Level of Support for Jackson County Expo 19 More Funding 20.4% Maintain Current Funding 65.3% Less Funding 14.3% City of Central Point 2012 Residential Satisfaction Survey Level of Support for Jackson County Expo (Significant Findings) 20 Jackson County Expo Funding Age Group More funding Maintain current funding Less funding 18-24 33.3% 51.3% 15.4% 25-34 24.1% 72.2% 3.8% 35-44 25.3% 49.4% 25.3% 45-54 13.6% 71.2% 15.2% 55-64 11.1% 68.9% 20.0% 65+ 17.3% 73.3% 9.3% Respondents in the 18 to 24 age group were significantly more likely to support increased funding for the Jackson County Expo than the other age groups. The younger generations in general were more willing to support more funding for the expo. (p = 0.001, Cramér’s V = 0.196 City of Central Point 2012 Residential Satisfaction Survey Statistically Significant Differences by Age Group Top Recreational Attributes if Funded 21 Swimming Pool Senior Center Little League Fields Fitness Center Recreation Classrooms Basketball Gymnasium Percentage 65.6%50.9%43.2%36.2%35.1%29.4% 0.0% 20.0% 40.0% 60.0% 80.0% 100.0% Rank of Attributes to be Included in Central Point Community Center City of Central Point 2012 Residential Satisfaction Survey Satisfaction with the Direction Central Point is Heading 22 Mean: 6.76 Standard Deviation: 2.252 Kurtosis: 1.013 0 1 2 3 4 5 6 7 8 9 10 2012 3.1%0.0%2.2%3.4%3.3%13.2%12.5%20.1%25.3%4.4%12.4% 2010 0.6%0.2%1.4%1.4%4.8%15.8%12.6%17.0%25.1%6.3%14.9% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% Level of Satisfaction with the Direction of the City City of Central Point 2012 Residential Satisfaction Survey Quality of Life in Central Point 23 Mean: 7.83 Standard Deviation: 1.832 Kurtosis: 3.048 0 1 2 3 4 5 6 7 8 9 10 2012 0.7%0.4%1.7%0.7%0.4%7.0%4.0%18.8%31.7%15.0%19.7% 2010 0.2%0.0%0.5%0.5%1.9%4.1%3.2%17.9%37.3%16.3%18.2% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% Quality of Life in Central Point City of Central Point 2012 Residential Satisfaction Survey Improvements to the Quality of Life City of Central Point 2012 Residential Satisfaction Survey 24 Respondents were also asked what they think the City of Central Point can do to improve the quality of life. The following were the most common themes which emerged. • Economic development • Fix the roads • More parks and Community recreational development • Improve law enforcement • Improve the schools • Improve city utilities Sources Utilized to Learn of City Activities 25 Sources Utilized to Learn City Activities Source 2010 2012 City Newsletter 64.7% 64.4% Local Newspaper 50.1% 40.6% Parks & Recreation Activity Guide 45.3% 39.1% Local Television Channels 42.6% 38.7% Word of Mouth 45.3% 38.6% City Website 28.8% 26.6% Local Radio 19.1% 16.1% Community Events 21.6% 10.8% Social Networking Sites 7.9% 8.7% City Hall 9.0% 5.3% Business Organizations 8.1% 4.0% Community Organizations 10.3% 3.7% City of Central Point 2012 Residential Satisfaction Survey Note: Totals may add up to more than 100% as multiple responses could be selected Usefulness of the City of Central Point’s Website 26 Mean: 7.36 Standard Deviation: 1.796 Kurtosis: -0.800 0 1 2 3 4 5 6 7 8 9 10 2012 0.0%0.0%0.0%1.8%2.5%16.2%12.3%14.9%21.9%18.2%12.3% 2010 0.0%0.0%0.0%0.0%3.2%10.7%7.3%22.7%29.6%10.1%16.4% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% Usefulness of City of Central Point's Website City of Central Point 2012 Residential Satisfaction Survey Information Wanted or Needed Over the Past Three Months 27 Information Wanted or Needed Over the Past Three Months Information Percentage Times/dates/calendar for events 42.5% Contact information (phone numbers, mailing addresses, 24.8% Hours for city departments 19.5% Hours of operation for city parks, recreation centers, et 18.0% Application and/or forms process 14.8% Driving directions to city hall 2.3% Other 28.6% City of Central Point 2012 Residential Satisfaction Survey Note: Totals may add up to more than 100% as multiple responses could be selected Most Trustworthy Sources of Information 28 Most Trustworthy Source of Information Source Percentage City Newsletter 53.2% Media (reports/bulletins, newspaper articles, radio, television, etc. 29.7% City of Central Point Elected Officials 10.4% City of Central Point Employees and Staff 18.1% Neighbors/Residents 29.7% Business Owners 18.8% Other 8.8% City of Central Point 2012 Residential Satisfaction Survey Note: Totals may add up to more than 100% as multiple responses were able to be selected Support for Additional Fee on Water Bill 29 Yes 38.4% No 42.0% Don't Know/ Refused 19.7% Support of $6.00 Fee on Water Bill Response 2010 2012 Yes 41.4% 38.4% No 46.0% 42.0% Don't Know/Refused 12.5% 19.7% City of Central Point 2012 Residential Satisfaction Survey Support For Additional Fee on Water Bill City of Central Point 2012 Residential Satisfaction Survey 30 Water Bill Additional Fee Support Age Yes No 18 to 24 37.5% 62.5% 25 to 34 68.3% 31.7% 35 to 44 55.3% 44.7% 45 to 54 41.0% 59.0% 55 to 64 36.8% 63.2% 65 and Older 36.4% 63.6% • Respondents aged 25 to 34 were significantly more likely to support an additional $6.00 fee on their water bill every month for the construction of a community center and swimming pool in Central Point than any other age group. (p = 0.002, Cramér’s V = 0.244) Statistically Significant Differences by Age Group Water Bill Additional Fee Support Gender Yes No Male 38.6% 61.4% Female 56.5% 43.5% • Female respondents were significantly more likely to support an additional $6.00 fee on their water bill every month for the construction of a community center and swimming pool in Central Point than were male respondents. (p = 0.001, Cramér’s V = 0.179) Statistically Significant Differences by Gender Support of Additional Fee to Maintain Cemetery 31 . Yes 55.1% No 32.2% Dont Know/ Refused 12.7% City of Central Point 2012 Residential Satisfaction Survey Safety in the City of Central Point 32 Mean:8.28 Standard Deviation: 1.703 Kurtosis: 3.973 0 1 2 3 4 5 6 7 8 9 10 2012 0.7%0.0%0.4%0.9%1.1%4.5%2.9%13.1%27.8%20.4%28.2% 2010 0.0%0.2%0.0%0.0%0.5%1.9%3.3%13.4%24.9%24.0%31.8% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% Safety in Central Point City of Central Point 2012 Residential Satisfaction Survey Assessment of Statements 33 Respondents were read several statements and asked to rate their level of agreement with them. The following 0-10 scale was used. The Results can be seen in the subsequent charts. 2010 results were included for comparison. Rating Agreement 0 to 1 Strongly Disagree 2 to 3 Disagree 4 to 6 Neither Agree or Disagree 7 to 8 Agree 9 to 10 Strongly Agree City of Central Point 2012 Residential Satisfaction Survey Statement 1 34 Statement 1: I believe the City of Central Point has been effectively carrying out their plan to manage growth and support services in our community. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 2010 3.3%2.1%27.3%45.7%21.7% 2012 4.5%3.5%26.1%49.9%16.0% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% Pe r c e n t a g e Statement 1 City of Central Point 2012 Residential Satisfaction Survey Statement 2 35 Statement 2: The Central Point Police Department meets our needs. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 2010 1.0%2.5%11.9%37.5%47.2% 2012 3.29%4.04%15.86%36.76%40.06% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0% Pe r c e n t a g e Statement 2 City of Central Point 2012 Residential Satisfaction Survey Statement 3 36 Statement 3: The City’s downtown improvements including widening sidewalks, planting trees, and installing ornamental lighting have helped create a safe and attractive business environment. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 2010 1.9%3.1%19.7%32.5%42.8% 2012 4.3%7.2%25.0%31.9%31.6% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% Pe r c e n t a g e Statement 3 City of Central Point 2012 Residential Satisfaction Survey Statement 4 37 Statement 4: I am pleased with the City’s efforts to provide greater variety of housing by developing townhouses, apartments, and traditional housing in single family neighborhoods. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 2010 4.4%23.5%22.9%30.5%4.9% 2012 4.3%7.2%25.0%31.9%31.6% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% Pe r c e n t a g e Statement 4 City of Central Point 2012 Residential Satisfaction Survey Statement 5 38 Statement 5: The City is doing an excellent job of keeping citizens informed about city issues. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 2010 2.3%3.2%31.9%40.0%22.6% 2012 3.1%8.8%35.2%32.0%20.9% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% Pe r c e n t a g e Statement 5 City of Central Point 2012 Residential Satisfaction Survey Statement 6 39 Statement 6: I would recommend Central Point to my friends as a good place to live. Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 2010 1.8%0.0%5.4%87.9%5.1% 2012 3.1%8.8%35.2%32.0%20.9% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0% Pe r c e n t a g e Statement 6 City of Central Point 2012 Residential Satisfaction Survey Statement 7 City of Central Point 2012 Residential Satisfaction Survey 40 Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree 2012 10.8%6.2%23.9%37.0%22.2% 0% 5% 10% 15% 20% 25% 30% 35% 40% Pe r c e n t a g e Statement 7* Statement 7: I believe the establishment of a Central Point Urban Renewal Agency will create more economic development opportunities in the City of Central Point. Note: Statement 7 was not asked in the 2010 survey Conclusions 41 Research Goal: Generally, there was a slight decrease in satisfaction with the City Services, Offerings, and Direction the City is Heading. However, most of the declines were not statistically significant. The decline in satisfaction can be explained by several factors. An increase in crime rates over the past couple of years and City budget cuts may have had an impact on residential satisfaction. Overall, residents indicated a high level of satisfaction (7 or above average rating) with City Services, Offerings, the Direction the City is heading, and Quality of Life. Key Research Objectives •The largest percentage of respondents (37.6%) reported that the number one reason they like living in Central Point is because of the “small town feel.” •There are two areas that respondents clearly identified that the City of Central Point can improve to make the community more livable; encouraging more businesses at 17.1% of the sample and improvement on the sidewalks and streetscape at 11.8%. •Parks and Recreation received the highest average satisfaction rating of 7.89 and was the most frequently utilized. •Respondents were highly satisfied with the services the City of Central Point provides, with hours and days of operations receiving the highest average rating of 8.01, and only three services (forms and/or applications the city provides/requires, traffic congestion, road/street conditions, and accessibility to council members and city staff) receiving an average rating of “7” or lower. •Overall, respondents indicated a moderately high satisfaction with the direction the City of Central Point is heading with a reported average rating of 6.76. •Additionally, respondents reported that they experience a high quality of life in Central Point with an average rating of 7.83. City of Central Point 2012 Residential Satisfaction Survey