HomeMy WebLinkAboutUprise Health EAP Plus Admin Agreement_City of Central Point Effective 7.1.2023 ExecutedEAP Administration Agreement
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ADMINISTRATION AGREEMENT
FOR EMPLOYEE ASSISTANCE AND
WORKLIFE SERVICES
This Agreement (“Agreement”) is effective July 1, 2023 (“Effective Date”), by and between the
City of Central Point, 140 South Third Street, Central Point, OR 97502 (“Employer”) and
Integrated Behavioral Health, Inc., doing business as Uprise Health, 2 Park Plaza, Suite 1200,
Irvine, California 92614, on behalf of itself and its affiliates (“Uprise Health”). Employer and
Uprise Health may each be referred to herein as a “Party” and collectively as the “Parties.” The
Agreement consists of the terms set forth below and any associated Order Forms, Exhibits, SOWs
or Schedules attached hereto, the terms of which are incorporated into this Agreement by this
reference.
1. SERVICES PROVIDED
1.1. Uprise Health shall perform for Employer the Employee Assistance Plan (“EAP”)
services and WorkLife administrative services (collectively the “Services”) as set
forth in Exhibit A. All Services will be provided pursuant to the administration of
Employer’s EAP (the “Plan”) and the terms and conditions set forth herein. In addition
to the Services described on Exhibit A, Uprise Health shall handle correspondence of
a routine nature and other general clerical and administrative functions necessary for
administration of the Plan as part of the Services.
1.2. On or before the Effective Date, Employer shall furnish to Uprise Health a list of
eligible employees in a form reasonably acceptable to Uprise Health (i.e., by zip code
of each employee’s residence) and will update said list monthly with current employee
counts. Uprise Health shall not be responsible for any delay or error in the provision
of Services caused by Employer’s failure to furnish accurate employee counts in a
timely fashion. If Employer fails to provide current employee counts with payment by
the payment due date, the employee counts will be updated and reflected in the next
billing and payment cycle. Uprise Health will not process employee counts
retroactively nor will Uprise Health perform any retroactive fee refund adjustments
due to Employer submitting inaccurate Employee counts.
1.3. To the extent applicable, Employer shall provide Uprise Health with its Summary Plan
Description (SPD) and all other relevant Plan documents at least thirty (30) days prior
to the Effective Date or such other date mutually agreed upon by the parties. Absent
the Employer providing Uprise Health with an SPD, Uprise Health shall automatically
apply its internal policies and procedures to all EAP plans, including but not limited
to internal appeals and external review, as applicable. Uprise Health does not review
Employer’s SPD for compliance with applicable law and Employer remains solely
accountable and responsible for such compliance.
1.4. Despite Uprise Health’s provision of the Services, it is understood and agreed that the
Employer, as Plan Administrator, retains complete authority and responsibility for its
Plan, its operations, and the benefits provided thereunder, including EAP. Uprise
Health is empowered to act on behalf of Employer in connection with the Plan only
to the extent expressly stated in this Agreement or as agreed to in writing by Uprise
Health and Employer.
2. INVOICING AND PAYMENT
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2.1. Employer shall pay Uprise Health for Services performed pursuant to this Agreement
according to the fee schedule set forth in Exhibit B (“Administrative Services Fees”).
Employer will not withhold any taxes from any payments made to Uprise Health, and
Uprise Health will be solely responsible for paying all taxes arising out of or resulting
from the performance of Services.
2.2. Uprise Health shall submit invoices according to the schedule set forth on Exhibit B.
Employer shall pay all invoices within twenty (20) days of Employer’s receipt of
Uprise Health’s invoice. Any Administrative Services Fees not paid within thirty (30)
days of the due date will be assessed a rate of eight percent (8%) per annum, or the
maximum rate allowed by applicable law, whichever is less, from the date on which
such payment was due until the date on which it is paid in full with accrued interest.
All payments shall be via ACH or wire to the account listed below. Remittance advises
to be submitted to billing@uprisehealth.com
a. ACH: Bank Name: Sunflower Bank
Address: 1400 16th Street, Ste. 250, Denver, CO 80202
Routing No: 101100621
Account No. 1100017507
3. TERM AND TERMINATION
3.1. Term. The term of the Agreement shall commence on the Effective Date and continue
for thirty-six (36) months (“Initial Term”). Thereafter, the Agreement shall
automatically renew for successive twelve (12)-month periods (each a “Renewal
Term”), unless either Party has given the other Party a written notice of non-renewal
at least ninety (90) days prior to the expiration of the then-current Term or either Party
terminates the Agreement in accordance with this Section 3. The Initial Term together
with any Renewal Term constitute the “Term” of this Agreement.
3.2. Discounts. Administrative Service Fees shall remain fixed for the Initial Term of this
Agreement. Discounts offered in the Initial Term shall not extend to any subsequent
Renewal Term. An automatic increase of ten percent (10%) annually shall apply to
any Renewal Term, unless the Parties agree to enter into a multi-year contract.
3.3. Immediate Termination. This Agreement may be terminated immediately for cause
upon written notice given by the non-defaulting Party if (i) a Party ceases the active
conduct of its business; (ii) a Party is the subject of a bankruptcy, receivership or other
insolvency event or proceeding; or (iii) Employer fails to pay any Administrative
Services Fee to Uprise Health by the due date.
3.4. Termination for Cause. This Agreement may be terminated for cause if a Party
breaches the Agreement, and the defaulting Party fails to correct such default within
a thirty (30) day period following notice of default under this Agreement. The written
notice shall set forth the nature of the default as to performance required by this
Agreement and shall include, but not be limited to: (i) failure to comply with
applicable state licensing requirements; or (ii) failure to comply with applicable
federal and state codes and regulations pertaining to the Plan.
3.5. Termination and Payment. Upon any termination or expiration of this Agreement,
Employer shall immediately pay all unpaid and outstanding amounts through the
effective date of termination or expiration of this Agreement. And upon such
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termination, Uprise Health shall continue to deliver to Employer any Services due
through the effective date of termination.
4. LIMITED WARRANTY
4.1. Uprise Health shall employ or contract with sufficient personnel to provide the
Services. Uprise Health warrants to Employer that Services will be performed by
qualified personnel in a professional manner, in accordance with the specifications set
forth on Exhibit A.
4.2. Each Party warrants that it has the full right, power, and authority to enter into and
fully perform its obligations under this Agreement and the execution, delivery, and
performance of this Agreement by that Party does not conflict with any other
agreement to which it is a party or by which it is bound.
4.3. Employer and Uprise Health shall remain, throughout the Term of this Agreement, in
compliance with all applicable federal and state laws and regulations, including, the
Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), related to
this Agreement and the Services to be provided hereunder. Uprise Health shall only
be required to comply with the provisions of the Consolidated Appropriations Act of
2021 (“CAA”), including the transparency, continuity-of-care, and no surprise
provisions, but only to the extent that they are directly applicable to Uprise Health.
Uprise Health shall not have an obligation to fulfill Employer’s separate obligations
under the CAA. Uprise Health warrants to Employer that Uprise Health is properly
licensed under applicable law. Uprise Health will obtain and maintain all of the
licenses, permits, registrations, and other governmental authorizations required to
conduct Uprise Health’s business and perform Services. The Parties hereby agree to
enter into any Business Associate Agreement (“BAA”) that may be required for the
sharing of any information pursuant to this Agreement, and such BAA, if applicable,
attached hereto as Exhibit C and made a part of this Agreement.
4.4. UPRISE HEALTH MAKES NO WARRANTIES EXCEPT FOR THOSE
PROVIDED IN SECTIONS 4.1, 4.2, AND 4.3, ABOVE. ALL OTHER
WARRANTIES, EXPRESS AND IMPLIED, ARE EXPRESSLY DISCLAIMED.
5. CONFIDENTIALITY
5.1. Business Confidential Information. Each Party acknowledges that performance of
this Agreement may involve access to and disclosure of Employer and Uprise Health
identifiable business proprietary data, rates, procedures, materials, lists, systems and
information of the other (collectively “Business Confidential Information”). No
Business Confidential Information shall be disclosed to any third party other than a
party’s representatives who have a need to know such Information in relation to
administration of the EAP Services, and provided that such representatives are
informed of the confidentiality provisions hereof and agree to abide by them. All such
information must be maintained in strict confidence. Employer agrees that Uprise
Health may make lawful references to Employer in its marketing activities and in
informing health care providers (including EAP network providers) as to the
organizations and plans for which Services are to be provided.
5.2. Uprise Health Confidential Information. Any information with respect to Uprise
Health or any of its affiliates’ fees or specific rates of payment to health care providers
(including EAP network providers) and any information which may allow
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determination of such fees or rates any of the terms and provisions of the health care
provider’s agreement (including EAP network providers) with Uprise Health or its
affiliates are deemed to be Uprise Health Confidential Information. No disclosure of
any such information may be made or permitted to Employer or to any third party
whatsoever, including, but not limited to, any broker, consultant, auditor, reviewer,
administrator or agent unless (i) Uprise Health has consented in writing to such
disclosure and (ii) each such recipient has executed a confidentiality agreement in
form satisfactory to Uprise Health’s counsel. Prior to disclosing such information,
Employer shall notify Uprise Health of such request or requirement so that Uprise
Health may object to such disclosure by appropriate legal means. If Employer is
compelled to disclose such information or else stand liable for contempt or suffer
possible censure or other penalty or liability, then Employer may disclose such
information without liability to Uprise Health, but only to the extent required by such
legal request, process or statute.
5.3. Member Confidential Information. In addition, each Party will maintain the
confidentiality of medical records and confidential member-identifiable patient
information (“Member Confidential Information”), and in accordance with the terms
of HIPAA.
5.4. Upon Termination. Upon termination of this Agreement, each Party, upon the
request of the other, will return or destroy all copies of all of the other’s Confidential
Information in its possession or control except to the extent such Confidential
Information must be retained pursuant to applicable law, to the extent such
Confidential Information cannot be disaggregated from the Uprise Health’s databases,
or except as otherwise provided under HIPAA, provided, however, that Uprise Health
may retain copies of any such Confidential Information it deems necessary for the
defense of litigation concerning the Services it provided under this Agreement.
6. INDEMNIFICATION
6.1. Uprise Health shall indemnify and hold harmless Employer, its directors, officers,
employees (acting in the course of their employment, but not as members) for that
portion of any third-party claims, loss, liability, damage, expense, settlement, cost or
obligation (including reasonable attorneys’ fees) caused solely and directly by Uprise
Health’s willful misconduct, criminal conduct or breach of the Business Associates
Agreement, if applicable, related to or arising out of the Services provided under this
Agreement.
6.2. Employer shall indemnify and hold harmless Uprise Health, its affiliates and their
respective directors, officers, and employees for that portion of any third party claim,
loss, liability, damage, expense, settlement, cost or obligation (including reasonable
attorney’s fees): (i) which was caused by Employer’s willful misconduct, criminal
conduct, or breach of the Business Associates Agreement related to or arising out of
this Agreement or Employer’s role as employer (ii) in connection with the release or
transfer of member-identifiable information to Employer or a third party designated
by Employer, or the use or further disclosure of such information by Employer or such
third party; or (iii) resulting from or arising out of claims, demands or lawsuits brought
against Uprise Health in connection with Services provided under this Agreement.
6.3. The party seeking indemnification under (6.1) or (6.2) above must notify the
indemnifying party within twenty (20) days in writing of any actual or threatened
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action, suit or proceeding to which it claims such indemnification applies. Failure to
so notify the indemnifying party shall not be deemed a waiver of the right to seek
indemnification, unless the actions of the indemnifying party have been prejudiced by
the failure of the other party to provide notice within the required time period.
6.4. Employer and Uprise Health agree that: (i) Uprise Health does not render medical
services or treatments to members; (ii) neither Employer nor Uprise Health is
responsible for the health care that is delivered by EAP network providers; (iii) EAP
network providers are solely responsible for the health care they deliver to members;
(iv) EAP network providers are not the agents or employees of Employer or Uprise
Health; and (v) the indemnification obligations of (6.1) or (6.2) above do not apply to
any portion of any loss, liability, damage, expense, settlement, cost or obligation
caused by the acts or omissions of EAP network providers with respect to members.
6.5. The indemnification obligations under (6.1) above shall not apply to that portion of
any loss, liability, damage, expense, settlement, cost or obligation caused by Uprise
Health’s act or omission undertaken at the direction of Employer (other than Services
described in this Agreement). The indemnification obligations under (6.2) above shall
not apply to that portion of any loss, liability, damage, expense, settlement, cost or
obligation undertaken by Employer at the direction of Uprise Health.
6.6. The indemnification obligations under this Section 6 shall terminate upon the
expiration of this Agreement, except as to any matter concerning which a claim has
been asserted by notice to the other party at the time of such expiration or within two
(2) years thereafter.
7. LIMITATION OF LIABILITY
7.1. IN NO EVENT SHALL UPRISE HEALTH BE LIABLE TO EMPLOYER OR TO
ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE, OR PROFIT, OR FOR
ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL,
OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF
CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE,
REGARDLESS OF WHETHER SUCH DAMAGE WAS FORESEEABLE AND
WHETHER OR NOT UPRISE HEALTH HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE
FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL
PURPOSE.
7.2. IN NO EVENT SHALL UPRISE HEALTH’S AGGREGATE LIABILITY ARISING
OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF
OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING
NEGLIGENCE), OR OTHERWISE, EXCEED THE AGGREGATE AMOUNTS
PAID OR PAYABLE TO UPRISE HEALTH PURSUANT TO THIS AGREEMENT
AND ANY APPLICABLE STATEMENT OF WORK, AS APPLICABLE.
8. INTELLECTUAL PROPERTY
8.1. All intellectual property rights, including copyrights, patents, patent disclosures, and
inventions (whether patentable or not), trademarks, service marks, trade secrets,
know-how, and other confidential information, trade dress, trade names, logos,
corporate names, and domain names, together with all of the goodwill associated
therewith, derivative works, and all other rights (collectively, "Intellectual Property
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Rights") in and to all documents, work product, and other materials that are delivered
to Employer under this Agreement or prepared by or on behalf of Uprise Health in the
course of performing the Services, including any items identified as such in an SOW,
except for any Confidential Information of Employer or employer materials, shall be
owned by Uprise Health. Uprise Health hereby grants Employer a license to use
Uprise Health’s Intellectual Property Rights in Employer’s Plan marketing materials
and mobile applications free of additional charge and on a non-exclusive, non-
transferable, non-sublicensable, fully paid-up, royalty-free, and perpetual basis to the
extent necessary to enable Customer to make reasonable use of the Services.
Employer’s use of Intellectual Property Rights does not create any ownership right
therein and all rights not granted to Employer are reserved by Uprise Health.
9. MISCELLANEOUS
9.1. Amendment. No amendment or modification of this Agreement shall be made, except
as provided herein, without the prior written consent of the Parties; provided, however,
Uprise Health may amend this Agreement upon prior written notice to Employer as
required to make the Agreement compliant with applicable laws.
9.2. Assignment. Neither Party shall assign, delegate or subcontract any of its rights or
obligations set forth in this Agreement without the prior written approval of the other
Party, and such approval shall not be unreasonably withheld; provided, however,
Uprise Health may assign this Agreement, or its obligations and/or rights under this
Agreement to: (a) a successor without consent in connection with any merger,
consolidation, sale of all or substantially all of the assets related to this Agreement or
equity of the party or any other similar transaction, or (b) an Uprise Health affiliate
or subsidiary without Employer’s consent. Nothing in this Agreement, expressed or
implied, is intended to confer any rights or remedies upon any other person or party
other than the Parties or their respective successors.
9.3. Suspension for Non-Payment. Uprise Health reserves the right, to the extent allowed
by applicable law, to suspend some or all of the Services it provides if Employer fails
to timely pay any undisputed amounts due to Uprise Health under the Agreement, but
only after Uprise Health notifies Employer of such failure and such failure continues
for thirty (30) days or more after the payment due date. Suspension of Services shall
not release Employer of its payment obligations under this Agreement. Employer
agrees that Uprise Health shall not be liable to Employer or to any third party for any
liabilities, claims, or expenses arising from or relating to suspension of Services
resulting from Employer’s non-payment.
9.4. Dispute Resolution. If the Parties are unable to informally resolve any dispute arising
out of or relating to this Agreement, either Party may submit the dispute for resolution
exclusively through confidential, binding arbitration, instead of through trial by court
or jury, in Orange County, California, in accordance with the commercial dispute rules
then in effect of the Judicial Arbitration and Mediation Services (“JAMS”). The
arbitration shall be conducted on an expedited basis by a single arbitrator. In making
decisions about discovery and case management, it is the Parties’ express agreement
and intent that the arbitrator at all times promote efficiency without denying either
Party the ability to present relevant evidence. In reaching and issuing decisions, the
arbitrator shall have no jurisdiction to make errors of law and/or legal reasoning. The
Parties shall share the costs of arbitration equally, and each Party shall bear its own
attorneys’ fees and costs.
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9.5. Entire Agreement. This Agreement and any exhibits attached hereto, which are
incorporated into the Agreement by this reference, set forth the full and complete
understanding of the Parties. This Agreement shall be binding upon the Parties and
their respective successors and assignees.
9.6. Force Majeure. Uprise Health shall not be liable for any failure to meet any of the
obligations or provide any of the Services or benefits specified or required under this
Agreement where such failure to perform is due to any contingency beyond the
reasonable control of Uprise Health, its employees, officers or directors. Such
contingencies include, but are not limited to: acts or omissions of any person or entity
not employed or reasonably controlled by Uprise Health, its employees, officers or
directors; acts of God; fires; wars; accidents; labor disputes or shortages;
governmental laws, ordinances, rules, regulations, or the opinions rendered by any
Court, whether valid or invalid.
9.7. Governing Law. This Agreement shall be governed by the laws of the state of
California, and the Parties consent to venue and personal jurisdiction over them in
California state courts and in U.S. District Court for the Central District of California,
as applicable, for purposes of construction and enforcement of this Agreement.
9.8. Independent Contractors. The relationship of the Parties shall be that of independent
contractors or vendor-client, and nothing in this Agreement shall be construed as
creating the relationship of partners, joint ventures, or employer/employee between
the Parties.
9.9. Insurance. Uprise Health will obtain and maintain insurance policies that provide
adequate coverage for all risks normally insured against by a company carrying on a
similar business in a similar location, and for any other risks to which Uprise Health
is normally exposed.
9.10. Notices. All notices and other communications given or made pursuant to this
Agreement shall be in writing and shall be deemed effectively given: (i) upon personal
delivery to the party to be notified, (ii) when sent by confirmed electronic mail or
facsimile if sent during normal business hours of the recipient, and if not so confirmed,
then on the next business day, (iii) five (5) days after having been sent by registered
or certified mail, return receipt requested, postage prepaid, or (iv) one (1) day after
deposit with a nationally recognized overnight courier, specifying next day delivery,
with written verification of receipt.
Notice to Employer: City of Central Point
140 South Third Street
Central Point, OR 97502
Attention: City Manager
Notice to Uprise Health: 2 Park Plaza, Suite 1200
Irvine, CA 92614
Attention: Legal Department
9.11. Records. Employer acknowledges and agrees that Uprise Health or its affiliates or
authorized agents shall have the right to use all documents, records, reports, and data,
including data recorded in Uprise Health’s data processing systems
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(“Documentation”), subject to compliance with privacy laws and regulations,
including without limitation regulations promulgated pursuant to HIPAA. All
Documentation is stored in Uprise Health’s data warehouses, and may be de-identified
as to members and employer identity for purposes other than administration of EAP
Services, at Uprise Health’s discretion. Employer is not compensated for any use of
de-identified Documentation maintained in Uprise Health’s data warehouse.
9.12. Remedies. All remedies, either under this Agreement, or by law or otherwise afforded
to any Party, shall be cumulative and not alternative.
9.13. Represented by Counsel. The provisions of this Agreement have been examined by
counsel for each Party, and no implication shall be drawn against any Party by virtue
of the drafting of this Agreement.
9.14. Severability. In the case any provision of this Agreement shall be invalid, illegal or
unenforceable, the validity, legality and enforceability of the remaining provisions
shall not in any way be affected or impaired thereby.
9.15. Survival. Those provisions that expressly state, or by its nature is intended to survive,
shall survive. Each Party shall promptly notify the other Party of any notice of lawsuit
and or legal action pertaining to the Plan or its administration. Uprise Health shall
work with Employer to respond to such complaints or inquiries, or where appropriate
assist Employer in its response to such complaints, inquiries or legal action.
9.16. Waiver. The rights of any Party to enforce any provision hereof shall not be affected
by its prior failure to require performance of that provision or any other provision, nor
shall any right be deemed to have been waived unless the waiver thereof be in writing
and signed by the Party making such waiver.
Signature page follows
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SIGNATURE PAGE
IN WITNESS WHEREOF, the Parties hereto have caused this Agreement to be executed on the
dates set forth below, to be effective as of the Effective Date set forth above.
City of Central Point
By:
Print Name: Chris Clayton
Title: City Manager
Date:
Integrated Behavioral Health, Inc., d/b/a Uprise Health.
By:
Print Name: Peter Strimaitis
Title: CEO
Date:
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6/28/2023
6/28/2023
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EXHIBIT A
DESCRIPTION OF SERVICES
I. Included Services. Uprise Health shall provide and Customer shall purchase the following
Services pursuant to the terms of the Agreement between the parties and the pricing set forth in
Exhibit B. Services to be provided for all eligible employees and their eligible dependents.
Customer Service
☒ Implementation (subject to separate fee as set forth in Exhibit B): Digital launch and
implementation kit plus access to account team support.
☒ Reporting & Analytics Dashboard: An online dashboard that provides aggregated data about
workforce and service utilization and demographics.
☒ Member Communications: Standard digital promotional material explaining Uprise Health
tools and services will be available in the resource library. Assets will be created in English and
priority assets translated into Spanish (additional languages available for a fee).
☒ Technical Support: Technical support for Uprise Health platform and websites available
Monday through Friday from 8:00 a.m. – 5:00 p.m. (Pacific time)
Digital Mental Health Platform & Services
Coaching and Therapy Services*
24/7 Phone line (unlimited member use)
_3__ Group Sessions per member per calendar year (virtual)
_3__ Therapy Sessions per member/per incident/per calendar year (Standard
Phone Referral or virtual
_3__Coaching Sessions per member per calendar year
* Sessions cannot be transferred between coaching, group, and therapy. For example: a member can
have 3 coaching, 3 group, and 3 therapy but not 6 coaching and 3 therapy.
EAP Services
24/7 Phone Line (unlimited member use)
Work-life and Wellbeing Resources
Work-life Services (certain elements not included)
Manager Resources
Health Platform
Wellbeing Check & Progress Tracking
Personalized Care Plan
Self-guided Digital Courses
Coach-guided Digital Courses
Live Mental Health Care
Proactive Outreach Based on Member Wellness Assessment
Whole Person Care
Digital Mental Health Platform & Services
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Service Description
24/7 Phone Line 24/7/365 telephone access to Uprise Health case management staff.
During business hours, members who are in crisis will be connected with
an Uprise Health case manager, who will arrange appropriate support.
After hours answering services are available and calls can be triaged to
licensed professionals for emergency care.
We have a provision of translator services (240+ languages) and
TDD/TTY services.
Members that are in life threatening situations should immediately call
911 as they would do with any other medical/life emergency.
Coaching Sessions Coaching can be self-booked within the digital platform using a real-time
calendar system. Coaching is intended for members who want support
with current stressful life events or for well employees who are looking to
learn mental fitness skills. Coaching is designed to be approachable for all
members. Coaches help members apply the skills from the digital library
and introduce ways to strengthen mental health and wellbeing. Coaching
is delivered via phone-based sessions.
Group Sessions Group sessions can be self-booked, and, typically, there are between 50 –
100 chat rooms available at any time on a range of topics and there are live
group sessions available daily. All sessions are led by a trained moderator.
Members can choose either chat room or video-based group sessions and
have the option to participate anonymously with the other participants.
Therapy Sessions Members can call the Phone Line and are connected to one of Uprise
Health’s staff within thirty (30) seconds on average. Uprise Health staff
assist the member by collecting any requirements to see a counselor in their
area or virtually via phone or video. If the member requests a virtual session,
they are provided with either access to our virtual counseling web portal
where they can sign up immediately or referred to a network provider who
conducts video sessions using their own technology. If they request an in-
person session, then Uprise Health staff will provide a curated list of in-
network counselors in their area. This list is confirmed on a regular basis
with our provider network to ensure that it is up to date and that our members
can be seen as quickly as possible.
EAP Services Description
Work-life and
Wellbeing Resources
Online access to work-life and wellbeing resources, which provide guides,
newsletters, webinars, calendar, resource kits (Grief and Loss, Emotional
First Aid, Hurricane Preparedness, etc.), educational materials, tools, and
trainings that cover a wide range of popular topics for health, work-life,
financial, legal, adult and elder care, children/parenting, and more. The
portal includes access to an online savings center for discounts for services,
events, and products. Also includes crisis alerts and support links for national
events.
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On-demand webinars on various work-life, wellbeing, and personal
development topics, which are available on the 1st day of each month and
past topics are available for viewing at any time.
A newsletter that covers work-life, wellbeing, and personal development
topics available in English and Spanish only.
Work-life Services Legal: One initial thirty (30) minute legal consultation per each separate
legal matter at no cost for members. If the member and attorney or mediator
agree to further representation, services will be provided at a twenty-five
percent (25%) reduction from the standard hourly rate. Telephonic support
and an extensive library of resources are also available.
Financial: Thirty (30) days of access for each member to a personal financial
expert who will work with the member toward financial wellness by
identifying financial goals, assessing current financial situation, and
providing a suggested detailed action plan.
Caregiver: Comprehensive database for child, dependent and elder care look-
up. No-obligation curated referral list or warm handover to our partner
program who can provide dependent care for an additional fee. Fees depend
on the services provided. Please contact us for a list of services and
associated costs.
Manager Resources Uprise Health prepares proactive communications and materials to help
supervisors address current topics and trends, such as crisis response for
COVID-19, social unrest, natural disasters (e.g., fires, flooding, tornados.),
and more.
Management Referrals: We provide a process for referring eligible
employees with conduct or substance use issues to Uprise Health.
Health Platform Services Description
Wellbeing Check We use a World Health Organization wellbeing measure that gives an
accurate assessment of high, moderate, or low levels. The measure takes less
than a minute to complete and asks questions about sleep and energy to make
it approachable for everyone, whether they are thriving or surviving.
Customers can track their organization’s wellbeing levels via Uprise Health
reporting dashboard.
Personalized Care Plan Each member receives a personalized care plan based on their preferences
and Wellness Assessment levels. The care plan recommends skills/lessons
from our digital library as well as the frequency of sessions with their coach
or consultant. Members are recommended evidence-based courses to
manage issues like depression and anxiety while high Wellness Assessment
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scored members are recommended courses to stay well and thrive using an
approach called positive psychology.
Self-Guided Digital
Courses Uprise Health has a strong focus on only using evidence-based content. Each
of the lessons has passed an evidence review and was written by a team of
clinical psychologists. Each course is based on an established course that has
been evaluated in at least one peer-reviewed scientific study and most
courses have been evaluated in five (5) or more studies. To deliver the
highest possible completion rates Uprise Health has focused on positive user
experience and lessons are delivered via 3–5-minute videos and audios as
well as interactive chatbot exercises based on best-practice adult learning
principles.
Coach-Guided Digital
Courses Members have the option of completing their digital courses with the support
of a coach. The coach can create a personalized lesson plan and during the
calls the coach shows the member how to apply the skills. The goal of coach-
guidance is to improve accountability to practice the skills, which is linked
to better behavioral outcomes.
Live Mental Health Care
Navigator Members are linked with a mental health Care Navigator during their
onboarding. The Care Navigator’s role is to provide live support and to assist
the member in navigating their mental health journey. The Care Navigator
can book coaching sessions or counselling sessions for the member.
Proactive Outreach
based on Member
Assessment Levels
Uprise Health proactively reaches out to members scoring below the clinical
cutoff on the Wellbeing Check through Uprise Health Platform, to discuss
support options available to members. If a member opts in, Uprise Health
will proactively reach out to discuss available support options.
For members who complete the Wellbeing Assessment and score in the low
range, Uprise Health will proactively reach out to discuss available support
options.
Reporting Dashboard Online dashboard that provides aggregated data about workforce and service
utilization and demographics.
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Exhibit B
ADMINISTRATIVE SERVICES FEES
Customer: City of Central Point
FEES: Customer shall pay the following pursuant to the terms and conditions of the Agreement.
Included Description Due Amount
☒ Implementation Fee No charge, included No charge,
included
EAP Administration Fees
☒ Per Employee Per Month (“PEPM”) $3.88 per employee
(with a minimum of 80 employees).
☒ quarterly
In advance
FEE FOR SERVICE ADD-ON SERVICES. Uprise Health may make the following Services
available for an additional fee.
Critical Incident Response
Training and Training Coordination
Add-On Fee for Service Descriptions and Pricing
Critical Incident
Response (CIR)
CIR includes telephonic support for critical incidents via our 24/7 phone line as well
as crisis support email communications for national disasters. Depending on the
nature and scope of the event, the Uprise Health communication team will send email
communications to targeted areas. Onsite or virtual crisis support can be purchased on
a per hour basis and includes a range of supportive interventions designed to enhance
a person’s natural resilience, facilitating individual and workgroup return-to-
work/return-to-functioning. The CIR service is provided by a trained specialist to
respond to emergency situations such as an act of violence, health of a co-worker,
robbery, or a natural disaster.
CIR Services are provided by Uprise Health third-party provider and CIR fees are
subject to change depending upon the third-party provider. Uprise Health will
endeavor to promptly provide notification of any changes in the CIR fees.
CIR Pricing
• Standard Response Next Day: $300 per hour with two-hour minimum.
• Same Day Response Outside of 2.0 hours: $350 per hour with two-hour
minimum.
• Immediate Response Within 2.0 hours: $450 per hour with two-hour
minimum.
Additional fees may apply for cancellations, bilingual counselors and remote locations
(travel).
Cancellation Policy:
• 48 Hour Cancelation. If Employer cancels or reschedules CIR services
within forty-eight (48) hours of the originally scheduled appointment,
Employer will pay a flat fee, per shift, based on the number of hours
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scheduled. Shifts cancelled or rescheduled on the date of service will be billed
in full.
• Shifts Scheduled 4 Hours or Less. In the event of canceled or rescheduled
services within 48- hours of the originally scheduled time, Employer will pay
flat fee of $350 per shift cancelled. The deadline for canceling or
rescheduling services for a Monday shift is 12:00 noon on the preceding
Friday, in the service area time zone.
• Shifts Scheduled Over 4 Hours: In the event of canceled or rescheduled
services within 48- hours of the originally scheduled time, Employer will pay
flat fee of $500 per shift cancelled. The deadline for canceling or
rescheduling services for a Monday shift is 12:00 noon on the preceding
Friday, in the service area time zone.
Training Standard Training:
• Standard monthly and quarterly webinar trainings are included Services. For
an additional fee, Uprise Health will provide on-site and virtual trainings on a
wide variety of topics or can create a bespoke training program for you.
Delivered by experienced presenters and created by a team of subject matter
experts. Account managers will provide training coordination to coordinate
topics for trainings, the training organization, and communicate about
trainings.
Employee and Supervisor Orientation Sessions:
• Annual, 30-minute virtual orientation hosted by Account manager.
Quarterly Check-Ins: Inclusions are based on company size as follows:
• Email check-ins with account team and phone or video review available upon
request.
Virtual Health Fair Support: Inclusions are based on company size as follows:
• Virtual support for company health fairs.
Training Pricing • Webinar per hour:
o 3-week notice: $325
o 2-week notice: $375
o 1-week notice: $425
• In-person $550 per hour + travel
• Custom Training: $50 per hour + actual cost of outside experts
Trainings Cancellation Policy:
o 7-10 days: $50
o 3-6 days: $100
o 0-3 days: Full training rate
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Training Services are provided by an Uprise Health third-party provider and fees are
subject to change. Uprise Health will endeavor to promptly provide notification of
any changes in the Training fees.
If annual therapy case utilization exceeds 10% then Uprise Health reserves the right to renegotiate
pricing. Annual therapy case utilization is defined as total annual therapy cases divided by the
average number of employees. A therapy case is defined as an instance where an employee or
eligible dependent receives therapy for an incident and may consist of more than one therapy
sessions.
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